patient feedback
what you think, is important to us

---

"On deciding to seek out a private gynaecology appointment I initially looked online to find a local female gynaecologist. However, as soon as I saw Mr Bhal's name I was very happy to arrange a consultation with him.  Mr Bhal was involved in my NHS antenatal care when I was pregnant with my first child, and I had found him to be extremely collaborative, courteous and respectful. My experience of his private work was equally positive. "

Patient who saw Mr. Preetkiron Bhal in Cardiff Bay Clinic Vale Healthcare

---

"An excellent consultant, professional with a reassuring manner. Options and procedures were explained clearly. My operation was successful with the speed of recovery above expectations."

Patient who saw Mr. Preetkiron Bhal in Spire Hospital Cardiff

---

"Mr Bhal has been my saviour! He's a very professional, empathetic and very knowledgeable man who has shown great empathy & understanding of my condition.   I have recommended him to other ladies who have the same problem. I have never felt embarrassed with him and for me that is a God send!"

Patient who saw Mr. Preetkiron Bhal in Spire Hospital Cardiff

---

"I was treated as an individual, with excellent care, both before and after the operation. Mr Bhal and his team were amazing, going out of their way to ensure my operation went ahead, at a time when many were being cancelled due to heavy snow. I would have no hesitation in recommending Mr Bhal."

Patient who saw Mr. Kiron Bhal in Infiniti Healthcare, Cardiff

"Mr Bhal is charming, he explained my options very clearly and was very reassuring. I would have no hesitation in recommending him.  I have my life back!"

Patient who saw Mr. Preetkiron Bhal in Spire Hospital Cardiff

---

HOW TO GIVE FEEDBACK

We hope that every patient and visitor to our clinic feels welcome, respected and cared for, and that you receive the quality of care you were expecting. We value your opinion and welcome feedback by eMail or via our feedback form to the right of this page. 

However, we know that sometimes things don’t always go to plan and that you may feel unhappy with your experience.  Please tell us as soon as you feel that things are not as you would wish. 

If you would like to raise your concerns informally after you have left the clinic, please telephone, eMail or complete the feedback form to the right of this page. We take note of all concerns and raise them with the management. If you would like a response, please indicate at the time of contact.

If you would prefer to make a formal complaint, please write to us, addressing your letter to:

The Office Manager 
Infiniti Healthcare Ltd
Ash Tree Court 
3 Woodsy Close 
Cardiff Gate Business Park
Cardiff  CF23 8RW 

You can also eMail your written complaint, enclosing details of your concerns.

If you would like to provide feedback anonymously (without publication), please let us know on your email or tick the relevant box on our form.